BÉABA warrants its products to be free from substantial defects in workmanship and material under normal household use in accordance with the instructions for 2 years on the electrical motor and 1 year on all other products and parts following date of purchase. BÉABA will, at its discretion, replace or repair any item requiring service. This warranty shall not apply to damages arising from neglect, accidental damage, or commercial use of the product. This is a limited warranty. Liability for consequential damages is expressly excluded. Proof of purchase is required. Customer service is only provided within Australia. If this product is used with an electrical converter, this warranty is void. Contact us for any of the reasons listed above to submit a claim under this warranty. Any Beaba item purchased through unauthorised sellers on a counterfeit site, eBay, Gumtree, or other online auctions or trade sites are not covered under warranty. 



Warranty claim process: Please email hello@beaba.com.au with the following information:



Full Name and Address



•Contact Number



•How long it has been used



•Proof of Purchase



•Nature of problem



•Pictures of damaged parts (if applicable)



•Videos of the malfunction (if applicable)



•Picture of the Batch and serial number




Milk Prep