FAQs

Open the lid by pressing the coloured latch on the top of the lid. Remove basket and fill it with diced food (approx. ½ inch cubes). Determine the amount of water needed depending on the type of food you are steaming (see instructions manual). Measure out the water with the cooking bowl (using the graduations 1-2-3). Pour water into the heating reservoir by placing the lip of the bowl on the upper edge of the reservoir. Place the bowl on the base and lock into place by turning clockwise until you hear a click and the bowl cannot turn any further. Then lock the lid into place by pressing on the rubber arrow on the locking arm until you hear it click into place. Plug in the appliance and press the round steam button. A light and a sound signal when the cooking cycle starts. When cooking is complete, a sound signal is heard and the steam symbol.

Babycook® steam cooks food very quickly and takes between 5 and 15 minutes depending on the amount of water in the heating reservoir. When steaming food with high water content, such as string beans, zucchini, apples and pears, Babycook® runs for approximately 10 minutes with 2 measures of water. When steaming foods with low water content, such as potatoes, carrots, peas, red meat and poultry, Babycook® takes approximately 15 minutes with 3 measures of water. When reheating foods, cook with 1 measure of water (about 5 minutes).

Place the flat mixing lid on the cooking bowl and ensure that it is lying flat inside the bowl so that it does not slip down when mixing. Place the bowl on the base and lock into place by turning clockwise until you hear a click and the bowl cannot turn any further. Then lock the lid into place by pressing on the rubber arrow on the locking arm until you hear it click into place. Plug in the appliance and turn the dial to the right, pulsing until you reach the desired consistency of your food. For a thinner consistency, you may add liquid to the bowl before blending. Ensuring you use the mixing lid will keep any food debris from re-entering and contaminating the steam heating compartment, which will make your Babycook® last longer.

Babycook® reheats food using steam. Food should be placed inside a heat resistant bowl or a BÉABA® Portions Container, and then inside the steam-cooking basket (the one with holes). Pour 2 measures of water into the heating reservoir and start a cooking cycle. When the sound signals the end of the cycle, remove the container with a dry cloth. Caution: the residual water is very hot at the end of the cooking cycle. Mix the contents with the included spatula to obtain an even temperature

Yes, Babycook® Duo has 2 separate steam reservoirs and 2 steam buttons so you can cook 2 meals simultaneously.

While Babycook® Duo has 2 steaming chambers, it only has 1 motor for blending. Once food is steamed on either side of the appliance, simply place the bowl in which you would like to blend on the right side of the machine and follow the blending instructions found in your manual.

Babycook® shuts off automatically when there is no water present in the steam reservoir. Best practices include unplugging the appliance when not in use.

Always unplug the appliance before you start cleaning it. Immediately rinse the accessories that have come into contact with the food under running water. Wash with warm soapy water. After cleaning the blade, make sure that the gasket and seal are reattached properly. Never submerge the appliance in water. The bowl, basket, lid and spatula are top-rack dishwasher safe.

Carrots and other vegetables contain natural dyes that discolour plastic. As plastic is a porous material, it accepts the dyes easily, showing discolouration. You can remove the staining from your Babycook by dipping a paper towel or cotton ball in vegetable oil until it is soaked. Scrub the stain with the paper towel or cotton ball until it disappears. Once the stain is gone, wash the cleaned area with a paper towel soaked in soapy water to remove the oil.

When the steam button turns red, it is necessary to descale the heating reservoir. Descale the heating reservoir regularly using our descaling liquid, or white vinegar. Ensure the device is cold and not connected to the electrical outlet; pour a mixture of ½ cup of descaling liquid + ½ cup of water into the heating reservoir. Leave for the night and then empty. Repeat if necessary until all lime deposits have been removed. Connect the device to the electrical outlet and then complete two heating cycles using water only in the heating reservoir (3 measures of water) in order to rinse it well. Before the 2nd heating cycle, press and HOLD the steam button down for 30 seconds to reset the cycle counter. The steam button light will turn white. Then clean the bowl and accessories with warm, soapy water. Never use a chemical descaler or a coffee machine descaler in the heating reservoir.

Babycook® parts are not suitable for sterilizing.

If you notice a brown deposit (lime scale) in your heating reservoir, you'll need to descale your appliance. Instructions for descaling are located in your product manual or below. Please note: this is not toxic to your infant. Instructions on how to descale your Babycook®: Fill the entire heating reservoir with descaling liquid (or white distilled vinegar) and let it sit overnight Pour out the liquid Run 2 cooking cycles with plain water Repeat as many times as necessary until clean Be sure not to run the cooking cycle until the reservoir is completely clean. Otherwise, you are just "baking" the build-up onto the sides of the reservoir. Once the reservoir is clean, be sure to descale your Babycook® at the first sign of build-up. Keeping the reservoir clean is much easier than trying to remove stubborn build-up. Please note that all Babycooks are Quality Controlled as part of the manufacturing process. This involves running a few cooking cycles and can lead to a small deposit of limescale at the bottom of the cooking reservoir. These testing runs are taken into account in the cycle count for your descaling indicator light, which will remind you when to descale your Babycook.

When the gasket is properly cleaned (not suitable for the dishwasher) and properly attached, there is no need to change it. However it will wear over time and with use, so check that it is still sealing properly each time you use Babycook®.

Babycook® comes assembled and ready to use. However, for hygiene reasons, before using for the first time, we recommend completing 3 cooking cycles of water only using 3 measures of water each time. Then clean the bowl and accessories (spatula, bowl lid, basket, blades, gasket and mixing lid) with warm soapy water. Your Babycook® is now ready to use!

Yes of course! Watch the video below to see exactly how to remove and reattach the Babycook® lid.

This is normal. The assembly lid must have a gap to ensure steam can escape.

If you have a clear bowl, the bowl is made of Copolyester. The inside steam basket is made from transparent Polypropylene. Both of these materials are BPA-free, lead-free and phthalate-free.

Yes, the Multiportions™ tray is made of platinum quality silicone, which is freezer, oven, microwave, and dishwasher safe. Be careful not to bake the milky white lid, the lid is not oven-safe. We recommend a maximum temperature of 200 degrees Celsius when baking.

Yes, it can. Follow the steps shown in this video to dismantle the handle.

There is not enough water in the steam heating compartment. Add the correct measure of water to the steam heating compartment (the water goes in the tank NOT the bowl). The cooking cycle is complete. Press on the steam button and the flashing will stop.

Don't worry, nothing is wrong with your Babycook®. The red light is just the descaling reminder light. Follow the instructions for descaling; you can find the instructions in your manual. Once you have descaled with our descaling liquid (or white vinegar), it is important that you unplug the unit for several minutes. Then, plug it back in. Lock your Blending Bowl(s) in to place (Listen For Click) press down on arrows at the top of your lid to ensure your lid is locked, and then PRESS and HOLD the steam button down for 30 seconds to reset the cycle counter. The steam button will turn white again. Instructions on how to descale your Babycook®: Fill the entire heating reservoir with descaling liquid (or white distilled vinegar) and let it sit overnight Pour out the vinegar Run 2 cooking cycles with plain water Repeat as many times as necessary until clean Be sure not to run the cooking cycle until the reservoir is completely clean. Otherwise, you are just "baking" the build-up onto the sides of the reservoir. Once the reservoir is clean, be sure to descale your Babycook® at the first sign of build-up. Keeping the reservoir clean is much easier than trying to remove stubborn build-up.

The bowl lid and/or the bowl are not correctly attached. When positioned on the base, turn the bowl clockwise until you hear a click and the bowl will not turn any further. Then make sure the lid is also locked by re-opening it and then closing it while pressing on the rubber arrow on top of the locking arm that holds the lid until you hear a click. Most people find that they can solve this issue after watching the video below. If the instructions above and the video below do not help you, the heating element or other electrical element may be out of order. In this case, either the base or the whole product may need to be replaced. We can help you with this if you contact us.

Babycook® may not be properly plugged in. Check that the appliance is properly plugged into a standard polarized outlet with power. The polarized plug is intended to reduce the risk of electric shock. This plug is designed to fit only one way. If the plug does not fit fully into the outlet, reverse the plug. Do not attempt to modify the plug in any way. The bowl lid and/or the bowl are not correctly attached. When positioned on the base, turn the bowl clockwise until you hear a click and the bowl will not turn any further. Then make sure the lid is also locked by re-opening it and then closing it while pressing on the rubber arrow on top of the locking arm that holds the lid until you hear a click. Check out the video below for more info on this. You have not pressed the round steam button. You will know that the button is pressed and a heat cycle is in progress when the steam button is back-lit. There is no water in the steam heating compartment. Add the correct measure of water to the steam heating compartment (the water goes in the tank NOT the bowl). If Babycook® is not heating and you have ruled out the above causes, the heating element or thermostat may not functioning properly. In this case, either the base or the whole product may need to be replaced. Please contact us so that we may assist you with this issue.

Most commonly, this means that power cord on the bottom of the machine is loose. Babycook® is designed with a removable cord for easy storage, but the cord needs to be pushed in all the way in order for the machine to function. Simply turn over your Babycook®, remove the cord and then push it back in as far as it will go. If this does not work, please contact us.

There is too much scale build-up in the steam heating reservoir. Descale your appliance regularly to prevent lime scale build up in the water tank. See above directions for descaling. There is not enough water in the steam heating compartment. Add the correct measure of water to the steam heating compartment (the water goes in the tank NOT the bowl). There is too much food in the bowl and there is no room for the steam to circulate and fully cook the food. Reduce the amount of food in the bowl and/or run the steaming cycle again.

Leakage can be caused by a variety of issues. It is best to check each one to ensure your product is working properly. Check the gasket and ensure that it is properly assembled under the knife blade. The gasket should be mounted with the thin edge of the gasket touching the metal part of the bowl. Please watch the video below to make sure that your gasket is properly attached to the blade and bowl. If there is no gasket underneath the blade or if the gasket is worn out or ripped, you must replace the gasket. The bowl is cracked or broken. There is a significant gap between the silicone nozzle on the outside of the steam reservoir and the bowl lid so some steam comes out, creating water drops along with casing. Replace the bowl if excessive amounts of water are escaping. However, some water droplets are normal. There is no nut on the knife blade. Reattach the nut. Correctly fasten the nut with the flat side in contact with the metal part of the bowl and turn the nut counter-clockwise. Proper attachment of the blade, gasket and locking nut If your Babycook® is leaking or not blending, you may just need a little tutorial on how to secure the blade to the bowl. Watch this video and try to imitate what we do. Note: Please be careful. Never touch the sharp metal blade itself

Babycook® may not be properly plugged in. Check that the appliance is properly plugged into a standard polarized outlet with 240V power. The polarized plug is intended to reduce the risk of electric shock. This plug is designed to fit only one way. If the plug does not fit fully into the outlet, reverse the plug. Do not attempt to modify the plug in any way. The bowl lid and/or the bowl are not correctly attached. When positioned on the base, turn the bowl clockwise until you hear a click and the bowl will not turn any further. Then make sure the lid is also locked by re-opening it and then closing it while pressing on the rubber arrow on top of the locking arm that holds the lid until you hear a click. There is no nut on the knife blade. Reattach the nut. Correctly fasten the nut with the flat side in contact with the metal part of the bowl and turn the nut counter-clockwise. You hear the motor running but the blade does not turn. If this is happening, the rotating belt is not in contact with the pulley inside the machine. In this case, either the base or the whole product may need to be replaced. The motor is not functioning properly. In this case, either the base or the whole product may need to be replaced. Proper attachment of the blade, gasket and locking nut If your Babycook® is leaking or not blending, you may just need a little tutorial on how to secure the blade to the bowl. Watch this video and try to imitate what we do. Note: Please be careful. Never touch the sharp metal blade itself